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| The Highlands is distinguished by the quality of life experienced by its residents. This reputation is premised on a set of values that guides the governing body and the staff in carrying out their responsibilities.
Community SpiritWe foster and support a community that provides enjoyment, comfort, and a sense of pride among residents. We satisfy expectations for a physically attractive, well-maintained and secure home. We are committed to offering a unique, resident-inspired program that addresses the physical, psychological, educational, spiritual, and social needs of residents throughout the community. The active participation of residents in defining these common interests and how to best accommodate these interests is essential to preserving community spirit. Additionally, we recognize that our commitment to community spirit includes an active role as a participant in the greater community. Return to Top
Quality CommitmentThe community is committed to provide outstanding quality in all interactions with residents. This commitment reflects the provision of care and service delivered in a fair, respectful and professional manner. The measure of our quality commitment is exceptional resident satisfaction and the overall well being of those we serve. Return to Top
InnovationWe operate at the pinnacle of excellence among retirement communities by incorporating appropriate innovations and concepts into our programs, services and facilities. We develop creative programming that meets the expectations of current residents and anticipates those of future generations. We provide for residents’ needs in a manner that distinguishes The Highlands’ facilities as the most appealing retirement community in the region. Return to Top
Financial ResponsibilityWe are attentive to our fiduciary responsibility and manage The Highlands in a way that maintains financial strength, ensures long-term viability, and provides value to our residents. These purposes are accomplished through adherence to sound financial management principles and a focus on long-range planning. Return to Top
Team SpiritOur sustained commitment to work together in pursuit of excellence promotes success. Team spirit is realized by demonstrating respect for others and recognizing the vital role each staff member plays. As a team, we work together toward our common mission. Return to TopApproved by the Board of Directors on May 18, 2006. |
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