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Our tangible services include: one
meal daily for apartment residents and 10 meals monthly for cottage residents; all
utilities except telephone for apartment residents; light semimonthly housekeeping and
thorough semiannual cleaning; weekly bath and bedroom linens for apartment residents; and
regularly scheduled transportation to grocery stores, shopping malls, banks, and local
doctor offices for cottage and apartment residents.
There is a 24-hour emergency response system in each residence and
24-hour security services for the entire campus. Meals are delivered to residents'
residences, when approved by The Highlands at Wyomissing's Medical Director.
But every bit as real, albeit less tangible, is the "service"
that spells complete confidence to every resident at The Highlands at Wyomissing.
Resident surveys, which are conducted anonymously, reveal the high satisfaction residents
living at The Highlands at Wyomissing have with the very capable and friendly staff that
respond to residents' requests and/or inquiries with the highest degree of warmth and
professionalism.
Should you decide to visit The Highlands at Wyomissing, please make it
a point to talk to our residents about the exceptional service that they receive. |