The Highlands at Wyomissing (THAW) provides information notifications to staff members through SMS alerts. This policy outlines the terms, conditions, and privacy practices governing the use of SMS messaging for internal notifications for our call bell and wander management systems. Our goal is to ensure responsible use of SMS communication while protecting staff privacy and maintaining compliance with industry standards. This is a voluntary service.
SMS alerts are intended for internal use and are distributed exclusively to THAW staff members for call bell and wander guard alerts. Receiving these alerts is OPTIONAL.
Mobile numbers are collected from staff members by submitting an authorization form requesting to be added (Opt-In) to SMS alerts. All mobile numbers are stored securely.
Mobile numbers are collected directly from staff members by submitting an authorization form requesting to be added (Opt-In) to SMS alerts. Once submitted, all mobile numbers are stored securely using industry-standard data protection measures, such as encryption and restricted access protocols. Only authorized personnel responsible for managing SMS communications have access to these records, and the information is maintained in accordance with privacy and confidentiality policies to safeguard staff data.
No mobile information will be shared with third party/affiliates for marketing or promotional purposes.
The frequency of messages may vary, but alerts will only be sent when necessary to keep staff informed.
Message and data rates may apply depending on your mobile carrier and plan. THAW is not responsible for any charges incurred by staff members for receiving SMS alerts.
Staff members may opt out of SMS alerts at any time. To unsubscribe, simply reply “STOP” to any SMS message received from THAW. Once you opt out, you will no longer receive SMS notifications unless you choose to re-enroll.
THAW is committed to responsible SMS use and adheres to all applicable regulations, including A2P 10LDC requirements. We regularly review our practices to ensure ongoing compliance and staff data protection. For more information or assistance, please contact The Highlands at Wyomissing at 610-775-2300, by visiting https://www.thehighlands.org/contact-us and completing the contact form, or by mail:
The Highlands at Wyomissing
2000 Cambridge Avenue
Wyomissing, PA 19610-2714
